Ability for multiple people to share their screens at the same time makes problem solving efficient.
No need to schedule meetings or start endless chat threads for every quick question you've got. Solve the problem instantly by taking directly to the agent that know the answers
Build high-performing teams by providing a safe space to collaborate and get support. Feel closer to your colleagues, even when you're far apart.
Improve your collaboration with your clients to give them access to the your space. They will feel in control and it will help you bridge the gap between your agents and your clients